Last Updated: [11.2024]

KING365 Refund Policy for IPTV Services

At KING365, we prioritize customer satisfaction and strive to offer high-quality IPTV services. This Refund Policy explains the terms and conditions under which refunds may be granted. By purchasing a KING365 subscription, you agree to the policies outlined here, which detail eligibility, refund conditions, and the refund process to ensure transparency and fairness.

1. Eligibility for Refunds

7-Day Satisfaction Guarantee

KING365 stands by a 7-day satisfaction guarantee for new subscribers. If you’re not fully satisfied with our IPTV service, you may request a refund within 7 days of your initial purchase. Please note that this refund is available only to first-time subscribers. Our goal is to give new users the chance to experience our service risk-free, with an option for a full refund if it doesn’t meet expectations.

Subscription Renewals

Please be aware that subscription renewal fees are non-refundable. We recommend canceling your subscription before the renewal date to avoid automatic renewal charges. This ensures you won’t be billed for the next period and gives you control over your subscription.

1. Refund Conditions

For a refund to be issued, specific conditions must be met. These include:

• Technical Issues: Refunds are only considered for users experiencing technical difficulties that our support team cannot resolve within a reasonable timeframe. Our support team is dedicated to troubleshooting service issues and assisting users with optimal streaming.
• External Factors: Refunds are unavailable for issues resulting from user equipment problems, internet connection quality, or other factors beyond KING365’s control. As IPTV streaming relies on user hardware and network quality, your system must meet basic compatibility requirements.
• Service Misuse: Users who misuse the service, such as by sharing login information or distributing IPTV content without authorization, forfeit refund eligibility. KING365 monitors and enforces policies to prevent unauthorized access and ensure fair usage.

1. Refund Process

You can request a refund within 7 days of your purchase if eligible. To initiate a refund, please follow these steps:

• Contact Support: Contact our customer support team at [Support Email]. Provide your account information, details of the purchase, and a clear description of any issues encountered.
• Processing Time: Refund requests are reviewed within five business days. If your request is approved, the refund will be issued to your original payment method within 7–10 business days.

This process ensures timely responses, accurate verification, and transparent handling of refund requests, keeping our users informed at each step.

1. Non-Refundable Services

Certain services are non-refundable, even within the 7 days:

• Promotional Offers and Discounted Plans: Refunds are unavailable for promotional or special-rate subscriptions.
• Consumed Services: A refund may not be issued if a service is fully utilized or significantly consumed within the initial 7 days. This policy helps us maintain fair access to trial periods and prevent misuse.

1. Changes to the Refund Policy

KING365 may update this Refund Policy periodically to reflect changes in our services or user agreements. Any updates will be posted on this page, and the updated date will be modified to show when the changes took effect. Following policy updates, continued use of our IPTV services implies acceptance of the revised terms.

1. Contact Us

If you have questions about this Refund Policy or require assistance with your account, please get in touch with our customer support team at contact@king365.shop. Our team is here to help with any inquiries or concerns.